This Shipping and Returns Policy is incorporated into, and forms part of, the Terms and Conditions of Sale found on our Site.
1. Shipping and Fulfillment
A. Order Processing: All orders are processed and prepared for shipment from ATYWL’s fulfillment center in the State of Missouri. Orders are typically processed within 1-3 business days (excluding weekends and holidays) after the order confirmation is received. However, shipping may be delayed as a result of matters outside of ATYWL’s control, including but not limited to weather, holidays, and stock availability. You will receive a separate email notification when your order has shipped, which will include tracking information.
B. Shipping Service and Delivery Timeframes: ATYWL offers various shipping options through major carriers (e.g., USPS, FedEx). Delivery timeframes provided at checkout are estimates only and begin once the order has left ATYWL’s facility, not from the time the order is placed. ATYWL is not responsible for delays caused by the carrier.
C. Shipping Address Accuracy: The customer is solely responsible for ensuring the accuracy of the shipping address. ATYWL is not liable for any shipping costs or refund if a package is returned to ATYWL due to an incorrect or undeliverable address provided by the customer.
2. Risk of Loss and Delivery Issues
A. Transfer of Risk: As defined in our Terms and Conditions, title to and the risk of loss for all purchased products passes to you upon ATYWL’s delivery of the package to the common carrier in Missouri.
B. Lost or Stolen Packages: Once a package has been marked as “Delivered” by the carrier’s tracking system, ATYWL is not responsible for replacing the item if it is subsequently lost or stolen from the delivery location. For packages lost in transit (i.e., not marked as delivered), the customer must contact the carrier directly to file a claim, and ATYWL will assist with providing necessary shipping information.
3. Return Eligibility and Process
A. Eligibility Window: You have thirty (30) calendar days from the date of delivery to initiate a return or exchange for any product purchased directly from the Site.
B. Product Condition: All returned items must be in the same condition that you received them: new, unused, and in the original packaging. ATYWL cannot accept returns for items that show any signs of use, including written content, spilled ink, or opened digital media (USB drives).
C. Return Merchandise Authorization (RMA): Before returning any product, you must contact ATYWL at hello@acrossyears.com to receive a Return Merchandise Authorization (RMA) number. Packages returned without a valid RMA number will be refused and returned to the sender.
D. Return Shipping: The customer is responsible for all shipping costs associated with returning the item unless the item was damaged or incorrect upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost during return shipping.
4. Damaged, Defective, and Incorrect Items
If you receive a product that is damaged, defective, or incorrect upon arrival, you must contact ATYWL within seven (7) days of delivery, including providing a description of the damage, defect, or error, and photographs evidencing same. Upon ATYWL’s confirmation that the product was damaged, defective, or incorrect upon its deliver, ATYWL will provide instructions for returning the product at ATYWL’s expense and will either ship a replacement product or issue a full refund, including original shipping costs, once the damaged or incorrect item is received, inspected, and it is confirmed that the product was damaged, defective or incorrect at the time of delivery.
5. Refunds and Exchanges
A. Inspection and Processing: Once your return is received and inspected, ATYWL will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.B. Exchanges: ATYWL only offers exchanges for products that are defective or incorrect due to ATYWL’s error. If you wish to exchange a product for a different reason (e.g., you prefer a different color or kit level), you must return the original item undamaged, unused and in its original packaging, for a refund (less the shipping costs) and place a new order for the desired item.